Our goal is to make sure you are completely satisfied with the items you order and your experience with our website TherapyWithGod.com. We stand behind our products but if for any reason you are unsatisfied with your order, you may return it to us within 14 days of the delivery date for a refund credited back to your original form of payment.
All items are thoroughly inspected upon return as we only accept returns and exchanges of items that are in accordance with the requirements outlined below.
All items must be in original condition with the original garment tags attached. Any merchandise that has been worn, used, altered, stained, damaged, washed, or has an odor will not be accepted. All items included in the return must match those identified in the return request.
Any shipping charges incurred at the time of purchase are non-refundable as well as any shipping label costs on return orders besides items that are deemed defective or the wrong product was received.
Please note, there are no exceptions to any returns that do not comply with these regulations.
Returns On Sale Items
All items purchased at a discounted price are final sale, thus we cannot offer any returns for these items. This includes holiday sales, site-wide or product specific flash sales.
If you would like to begin the process of a return, please submit a request to us by contacting our client services team at firstname.lastname@example.org within 14 days of the delivery date. In the request, please provide your full name, order number, and the reason you would like to return your item(s). A representative from our team will you contact you shortly after to provide you with full details and instructions on the next steps to facilitate a seamless return process.
Defective | Wrong Product Received
In the unlikely event you receive a defective product or an item you did not order, we sincerely apologize for the inconvenience and want to ensure you get the correct item and quality as quickly as possible. Please immediately send us an email at email@example.com to notify us of the situation.
Please include your full name, order number and email used on the order. If you received the wrong product, please be sure to specify the original product ordered as well as the actual product you received including the style, color and size.
We will then review your order and send you a prepaid shipping label to return the item.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from Therapy With God.