Processing

All orders are processed Monday through Friday with most of our orders being typically processed within 5-7 business days after purchase. Any orders placed on the weekends or holidays will begin processing starting the following business day. We also offer rush order processing at checkout which guarantees orders will be processed before any general orders from that date. Please note, it does not guarantee a faster shipping method but it will result in orders being processed and typically delivered sooner.


Shipping

We provide standard shipping options to domestic and international destinations via USPS, UPS, and FedEx. After orders has been successfully processed, orders are typically shipped with 4-7 business days or less, excluding weekends and holidays. 

While we are as committed to doing our best to ensure your order is delivered on time, Therapy With God cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. We anticipate there may be delays in order processing and shipping due to complications of the COVID-19 (Coronavirus). We are closely following official regulations to ensure we are prioritizing the well-being of both our staff and customers. 

This means we are operating with smaller teams and shorter shifts. As a result, orders may take 2-3 weeks to ship but please rest assured your order will still be delivered to you as quickly and as safely as possible. We appreciate your patience in these difficult times. Your support means a lot to us. Please feel free to reach out to us anytime if there are any concerns about any order in transit.

Once your order has been shipped, you will receive a shipping confirmation email along with your tracking number. Please allow at least 24 hours for tracking numbers to update in the carriers system.

 

U.S. Delivery Time & Cost

• Standard Shipping: (1-7 business days after the date of shipment) 

• The actual shipping time may vary depending on the delivery location, shipping method, etc.

• All U.S. orders receive FREE standard shipping on orders over $35.

 

International Delivery Time & Cost

• Standard Shipping: (7-14 business days after the date of shipment)    

• The actual shipping time may vary depending on the delivery location, shipping method, etc.

• All international orders receive FREE standard shipping on orders over $150.

• International shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. Therapy With God is not responsible for these fees.

 

Shipping Errors 

Therapy With God will not be held liable for any shipping address discrepancies, which include lost, stolen or misplaced shipments. Unfortunately, we are not able to provide any refunds or replacements in these circumstances. All customers are responsible for providing accurate shipping information at the time of purchase and to keep track of their order being delivered.


Order Delivered But Not Received

Therapy With God will not be held liable for any packages once they have been shipped. Once your package leaves our facility, it is the courier's responsibility to deliver your order to you within the expected time frame. In the event that you are unable to locate your package, we strongly recommend contacting your local shipping carrier to recover your package. 


Delivery Failed - Returned To Sender

Packages that are returned to sender means that the shipping carrier was unable to deliver the order to the address provided. In the event that your order is returned to our facility by the shipping carrier due to any "address discrepancies", you will be completely refunded in the form of store credit for the cost of the merchandise excluding shipping cost. 

If your delivery fails but you would like to still receive your order, we will invoice you for a second delivery attempt fee to reship your order to the updated address.